Legal
Cancellation Policy
Our policy for cancelling, rescheduling and managing appointments.
Last updated: July 2026
Cancelling or rescheduling
If you need to cancel or reschedule your appointment, please inform the front desk at the earliest opportunity — by phone or WhatsApp. Early notice allows the slot to be offered to another patient.
No-shows
Repeated no-shows without prior notice may affect the availability of future appointment slots. We appreciate your cooperation in keeping or cancelling appointments responsibly.
Late arrival
If you arrive significantly late for your appointment, we will do our best to accommodate you, but you may be asked to reschedule to avoid impacting other patients.
Physician-initiated cancellations
On rare occasions, the physician may need to reschedule due to clinical or unforeseen circumstances. In such cases, the front desk will contact you at the earliest to arrange an alternative slot.
Refunds
Where a consultation fee has been paid in advance and the appointment is cancelled with reasonable notice, any applicable refund will be processed as per the practice policy communicated at the time of booking.
Online consultations
The same cancellation principles apply to online consultations. Please confirm the platform and timing in advance to avoid technical delays on the day.
This is an online consultation service and is not equipped for medical emergencies. For chest pain, breathlessness, collapse or any life-threatening symptom — call 112 or go to your nearest Emergency Department immediately.